Everything you need to know about our services, billing, and technical support.
HAAN RDP VPS MART is an enterprise hosting company offering Virtual Private Servers (VPS), Remote Desktop Protocol (RDP) access, VPN privacy services, and web hosting. We serve businesses and professionals in 80+ countries with high-performance, secure infrastructure.
Most services are provisioned instantly or within 60 seconds of payment confirmation. VPS and RDP servers are typically live in under 1 minute. Web hosting accounts and VPN credentials are delivered immediately to your email after signup.
We don't currently offer free trials, however we do provide a 30-day money-back guarantee on all plans. If you're not satisfied for any reason within the first 30 days, we will issue a full refund — no questions asked.
For VPS plans, we support Ubuntu, Debian, CentOS, AlmaLinux, Rocky Linux, Fedora, and Windows Server (additional cost). RDP plans run Windows Server 2019 and 2022. Custom OS installations are available on request for eligible plans.
A VPS (Virtual Private Server) gives you a virtual machine with dedicated resources, full root/admin access, and your choice of OS. You interact with it via SSH or a remote terminal. RDP (Remote Desktop Protocol) provides a full Windows graphical desktop environment, making it feel like you're using a Windows PC remotely. RDP is best for users who need a visual interface or Windows-specific software.
Yes! You can upgrade your CPU, RAM, or storage at any time directly from your client dashboard. Upgrades are processed within minutes and typically require a brief restart. There is no data loss during the upgrade process.
Professional and Enterprise VPS plans include automated daily backups stored for 7 and 30 days respectively. Starter plans can add backup service for a small monthly fee. All backups are stored in geographically separate locations for redundancy.
We have data centers in North America (New York, Los Angeles, Toronto), Europe (London, Frankfurt, Amsterdam, Paris), Asia (Singapore, Tokyo, Hong Kong, Mumbai), and additional locations in Australia and South America. Location selection is available at checkout.
Absolutely not. We maintain a strict zero-log policy. We do not record your browsing activity, connection timestamps, IP addresses, or any data that could identify you or your online activities. Your privacy is non-negotiable.
We support OpenVPN (UDP and TCP), WireGuard, IKEv2/IPSec, and L2TP/IPSec. WireGuard is recommended for the fastest speeds, while OpenVPN offers the most compatibility. All protocols use AES-256 encryption as a minimum standard.
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Bitcoin, Ethereum, USDT, and several other cryptocurrencies. Bank wire transfers are available for enterprise clients with monthly billing.
Yes. All plans come with a 30-day money-back guarantee. If you're unhappy for any reason, contact our support team within 30 days of your purchase for a full refund. The guarantee applies to first-time purchases of any plan.
When you choose annual billing, you save 20% compared to paying month-to-month. The full yearly amount is charged upfront. You can switch from monthly to yearly billing at any time through your dashboard — the difference is prorated and applied as account credit.
All Professional and Enterprise VPS plans, and all RDP plans, include enterprise-grade DDoS protection capable of mitigating attacks up to 10 Tbps. Our always-on scrubbing centers filter malicious traffic before it reaches your server, ensuring uninterrupted service even during large-scale attacks.
Yes. All VPS and RDP instances are fully isolated using hardware virtualization (KVM). Your resources — CPU, RAM, and storage — are dedicated to you and cannot be accessed or affected by neighboring tenants. Network isolation is enforced at the hypervisor level.
You can reach our support team 24/7 via: (1) Live chat on our website — average response under 5 minutes, (2) Support ticket system in your client dashboard, (3) Email at [email protected]. Enterprise clients also receive a dedicated Slack channel and phone support.
We guarantee 99.9% uptime for all services. If uptime drops below this threshold in any given month, affected customers receive service credits proportional to the downtime. Our actual historical uptime over the past 24 months has been 99.97%.
Our services may not be used for illegal activities, spamming, phishing, cryptocurrency mining without permission, or any activity that violates applicable laws. Violations result in immediate service termination.
We collect only the minimum data required to provide our services. We never sell your personal data to third parties. VPN services are covered by a strict zero-log policy enforced at the infrastructure level.
All plans carry a 30-day money-back guarantee for first purchases. Renewals and add-ons are non-refundable after 7 days. Accounts terminated for ToS violations are not eligible for refunds.
We reserve the right to modify pricing and features with 30 days notice. Existing subscriptions are grandfathered at their current rate for the billing period. We never reduce resources without offering an equivalent alternative.